Frequently Asked Questions

Having been in the case industry as long as we have, the D-Vine team have encountered every conceivable problem with cases, from bad grounds and shorts to malfunctioning case buttons.

We will endeavour to include every common problem we can, but as always, if you are having difficulty, and the answer is not to be found in the FAQ section, try seeing if LIVE SUPPORT is online, othewise CONTACT US by email or phone.

Simply select the section that best suits your problem below. If what you need is not in your chosen section, be sure to check the general problems section, as there are issues that can affect absolutely any case, and so we list them together.